Frequently Asked Questions

Yes! eBooks versions are available for all Fayla's books and can be purchased for your preferred electronic reading device. After checking out, your eBook will be delivered to your email. Just follow the instructions in the email to download your eBook to your device, and you'll be reading within minutes.

You can select your preferred payment method at checkout. We accept secure payments for U.S. customers.    Shop Pay Credit cards Debit Cards Amazon Pay and more...

We currently ship within the U.S. only. For international customers, click here to purchase Fayla's books.

Shipping time might vary depending on location, shipment method, and other factors. Typically, orders are shipped within 3-5 business days.

Once your order has been shipped, you'll receive an email containing your tracking information. Simply click on the provided link in the email to view the current status and location of your shipment. If you encounter any issues or have further questions, please don't hesitate to email support@faylaott.com.

Fayla's personalized merchandise and hard copies of her books are shipped by different printing partners. If you order books and merchandise, this means you may receive two packages (at no extra cost to you). These packages could arrive on different days.

There are absolutely NO REFUNDS on eBook orders under any circumstances.When a refund is requested for a digital product, there is no way forthe customer to truly return the purchased item. It remains in their possession indefinitely. Since they are delivered instantly to your email, our automated software does not allow refunds on electronic products.If you have any other issues with your eBook order, please email support@faylaott.com

All orders are automatically processed on our secure merchant processor and sent to production and shipment as soon as they are placed. During this process, we incur irreversible fees.If you cancel your order before it has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee.If you cancel your order after it has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee + shipping and handling.

Your 100% satisfaction is important to us. We offer a 7 days Return & Exchange Policy:If a product gets damaged or was faulty upon delivery, we offer 100% refund.Timing: we have a 7-day Return Policy, since the day the item was received.To be eligible for a return, goods must be unused and accompanied by proof of purchase. Proof of damage may be required as well.  The return process:For returns, please email support@faylaott.com with the subject "Return" and include your order number, name, and the reason for the return.Customer Support will provide instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.Please note that customers are responsible for shipping costs of returned items. (See below)When a returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, it will then be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after. You can then order a new item with free shipping applied to cover the cost of shipping the return.

If the tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them.We can't accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages the carrier confirms as being delivered. Our advice is to make a formal complaint with the carrier, so they can determine how to respond to your issue.

I've been making up stories as long as I can remember. Even before I could read, I'd create my own stories from the pictures in children's books. I studied my craft for years before embarking on the publishing journey. I published my first book in 2013, and I'm still learning.

Read, read, and read some more. Then write, write, and write some more. I cannot stress that enough. So many want to skip studying their craft. They jump into publishing without doing the necessary work beforehand. Learn all you can about writing, and if you can't "not write", then keep going and don't ever quit. Also, you must make it a priority, even when others don't understand.Trust me, there will always be something interfering with your writing deadlines. Deadlines are important, not only for your writing, but for your publishing and marketing responsibilities, also. There will always be those who question or demean your writing life, as if it's a hobby, so it need not be a priority. Some will get offended if you put it on your priority list, but if you don't set that precedent early on, it'll be even harder for others to understand later. Imagine someone expecting you to skip work because they want you to do something. Would you do that? You must consider writing as a set-in-stone schedule that you shouldn't break, unless you're taking a vacation, sick day, or there's an emergency. For more on writing, please visit my Aspiring Authors page. 

My first response? God gives them to me. However, Neil Gaiman answered this question so well, I'll just leave his quote here to add to my response: "You get ideas from daydreaming. You get ideas from being bored. You get ideas all the time. The only difference between writers and other people is we notice when we're doing it." ~Neil Gaiman

Apart from meeting and communicating with my readers, I'd have to say just watching the story unfold. I am a "by-the-seat-of-my -pants writer" so I write as I go. Like my readers, I enjoy discovering what will happen through the pages. I've heard some authors advise that you should always know how the story ends as you begin to write. While I have some idea of the overall story line, I don't always know how it will wrap up. It's exciting to come to the end of the story and feel just as surprised as my readers when I get there. This keeps the writing process fresh and exciting for me throughout the story. If it's exciting for me, it'll be exciting for the right audience.

It's really the isolation that proves most difficult. It's not so much that I isolate myself on purpose, but the writing journey itself demands a specific isolation. While I can share my journey with others at times, there's still so much of the journey I must travel alone. Other writers might understand parts of the journey, but every story is different, and every writer's life path is different, too, so the challenges aren't always the same. This is why I'm an advocate of praying and reading God's Word before typing even one word on the page. I must walk this journey with Jesus every day, so I'll never need to feel alone. If anyone knows what it means to be a creator and storyteller, it is the Master Creator and Storyteller. And if anyone knows what it means to be isolated, it's Him. It's also important to spend time with other authors. If you're interested in writing, I include information about author groups and events on the  Aspiring Authors  page. 

First I pray, then I read. This isn't to sound pious. I read the Bible, but I also read other author's books. I read a lot because reading makes me a better writer. That may soundsimple, but that's because it is. Often, within a few minutes, I am inspired to create again. For me, writer's block is usually discouragement and/or a lack of inspiration, so I am both encouraged and inspired after praying and reading. It also helps if I just begin. I can avoid the mental block of staring at a blank page by writing anything that comes to mind. This helps to wake up my brain and motivate my creative energy.

I love to speak to women or young ladies at church functions, but I am also available for educational events such as graduations, etc. I enjoy speaking at literary events, too, and I can be available to sign books at all speaking engagements. I am versatile, so if you're unsure if my speaking platform will work for you, we can communicate about it through email. For more information, or to request a consideration for your event, you can visit my Media Kit page or email media@faylaott.com.

As much as I'd love to help people, I just don't have the time required to help other authors with their projects. However, I've compiled some helpful links and information for authors on the Aspiring Authors page. Included are some wonderful resources, whether you're more experienced or just starting out.

No. As an author, I have more ideas than I have time to write, so I don't really need suggestions. That's not to say your idea isn't a good one, but since it's your idea, chances are you're probably the one who needs to write it.

I can't write anyone's book or story ideas for the same reason I can't help anyone write. I just don't have the time necessary to take on such a project. Any time I have for writing must go toward my own work.